Frequently asked questions

Major debit and credit cards and the wallets offered at checkout on your device. Payments are encrypted and we never see your full card number.

Yes. Prices are in pounds sterling and include VAT, and delivery is free, so the amount you see at checkout is the total.

Email us as soon as possible with your order number. If it has not been dispatched we will change or cancel it; if it has, you can return it free of charge.

Yes, by email within a few minutes. Check your junk folder; if it is not there, email us and we will resend it.

Not at the moment. If that changes we will announce it in our newsletter.

Yes. Email us with your order number and we will send one by email.

The shop is set up for individual makers. For larger orders for a school, craft group or class, email us and we will tell you what we can do.

Sometimes. Send us the item details or a link and we will reply within one working day.

Delivery is free and tracked on every order, with no minimum spend.

Preparation and delivery times are on our delivery page. We email you a tracking link as soon as your order is dispatched.

Yes, we deliver to all UK addresses, including Northern Ireland and the Highlands and Islands, which can take a little longer.

Not at the moment. We deliver to UK addresses only, and not to the Channel Islands, the Isle of Man or BFPO addresses.

Yes, a larger order may arrive in several parcels, each tracked, at no extra cost.

No. The price you pay at checkout is the total. If a courier asks you for a payment, do not pay it and email us.

Photograph the packaging and the item and email us within 48 hours. We will replace or refund it without you needing to deal with the courier.

Use the tracking link in your dispatch email. If it has not updated for three working days, email us and we will chase the courier.

You have 30 days from delivery to return an unused item in its original packaging free of charge. We send you a prepaid returns label.

Yes. We provide a prepaid label for any accepted return, whether there is a problem or you have simply changed your mind.

Under the Consumer Contracts Regulations 2013 you can cancel within 14 days of delivery without a reason. Our 30-day returns promise is on top of that.

Yes, if it is unused, uncut and in its original condition. Fabric cut to a length you chose and opened kits that have been started cannot be returned unless faulty.

Within 14 days of us receiving your return, or proof that you have sent it, to your original payment method.

Your rights under the Consumer Rights Act 2015 apply. Email us with a photo; within 30 days you can reject it for a full refund, and after that we repair, replace or refund.

Yes, for an unused item: tell us what you would like instead and we will exchange it or refund you, whichever is quicker.

Email us with a photo and we will send the right item or refund you in full, with the return paid by us.

Our craft conversion charts list old UK, metric and US sizes side by side, along with yarn weights and UK vs US crochet terms.

The same stitch can have a different name: a UK double crochet is a US single crochet, for example. Our guide and conversion chart list them all.

They are UK yarn weight names. DK (double knitting) is a light-to-medium weight; aran is thicker. Our yarn weights guide explains each one and its US equivalent.

14-count aida is the usual starting point: the holes are easy to see and two strands of stranded cotton cover it well.

A sturdy mechanical machine with straight, zigzag and buttonhole stitches is enough for most projects. Our sewing machine guide explains what matters.

Follow the age guidance on each kit, look for the UKCA or CE mark and supervise children with small parts, scissors and glue. Our safety guide explains the rules.

Yes. Email us what you are making and we will suggest suitable materials and quantities.

Keep them clean, dry and out of direct sunlight, in breathable or sealed containers depending on the material. Our craft storage department has organisers for every craft.

Craftiche is a UK online shop for arts, crafts and sewing supplies, a trading name of BARONI SUPPLIER LTD. We are a small team you can reach by email, with no fake countdowns or sales.

No. Craftiche is online only, which is how we can offer free delivery and free returns.

Email craftiche.co.uk@gmail.com. We reply within one working day, Monday to Friday.

Only to process your order, answer your questions and, if you agree, send our newsletter, in line with UK GDPR. Details are in our privacy policy.

Yes: seasonal project ideas, guides and new arrivals. Sign up at the bottom of any page and unsubscribe in one click.

The Craftiche team, using sources such as GOV.UK, HMRC and the Craft Yarn Council, cited in each article. They are general information, not legal or tax advice.

Yes. Everything we sell is new, never second-hand or refurbished.

Yes: enter their address at checkout. Prices are not shown on the delivery note.